Zoom goes for a blatant genAI data grab; enterprises, beware (updated)


When Zoom amended its terms of service earlier this month — a bid to make executives comfortable that it wouldn’t use Zoom data to train generative AI models — it quickly stirred up a hornet’s nest. So the company “revised” the terms of service, and left in place ways it can still get full access to user data.

Computerworld repeatedly reached out to Zoom without success to clarify what the changes really mean.

Editor’s note: Shortly after this column was published, Zoom again changed its terms and conditions. We’ve added an update to the end of the story covering the latest changes.

Before I delve into the legalese — and Zoom’s weasel words to falsely suggest it was not doing what it obviously was doing — let me raise a more critical question: Is there anyone in the video-call business not doing this? Microsoft? Google? Those are two firms that never met a dataset that they didn’t love.

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