A software called Duplex would be made available on the company’s Pixel smartphones by the end of this year in San Francisco Bay Area, Phoenix, Atlanta, and New York. It would be a feature of Google Assistant and make calls to restaurants. The Duplex software will slightly change Google assistant’s abilities. Even the recent Artificial Intelligence powered technology like Amazon’s Alexa and Apple’s Siri cannot be confused with humans.
The duplex software is unique in its way that it a make its own calls and imitate how people talk. The executive leading the product and design for Google search said, “The person on the other end shouldn’t be thinking about how do I adjust my behaviour, I should be able to do what I normally do and the system adapts to that.” The Google executive leading the project says Duplex is a win-win and says, “Those businesses lose out because people say, ‘Unless I can book this online I’m not going to book,’” he says.