Computer Software Service Fraud typically begins with a phone call, email, or pop-up message on your computer claiming that there is a problem with your device. This is usually accompanied by a call-to-action to fix it, often requiring a payment or a software to be installed on your device. Confidential information is obtained by hackers with this ‘software’ as a backdoor. The messages which pop up, along with the installed softwares paint a convincing picture of malfunction to the unsuspecting user. The users are usually not aware of something going wrong until it is too late. The fraudsters usually use the names of established information technology companies to lend an air of legitimacy to their “service”.
22,000 victims reported a total amount of close to 21 million GBP being lost in the 2017/2018 timeframe. Statistics demonstrated that the average age of a victim was 63, with those living in London and Bristol being most susceptible to such malicious attacks. Men and women were considered to be equally vulnerable with regards to facing such risks. Users are advised to delete any such emails and hang up the phone if they receive any such unsolicited communications from “tech companies”.