RIAs Should Proceed with Caution When Using AI Tools on Calls with Clients

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Registered investment advisers (RIAs) are increasingly adopting artificial intelligence (AI) tools that automatically transcribe and summarize client calls. While these technologies may offer efficiency gains, they introduce significant legal and compliance risks. This alert discusses the intersection of AI transcription tools with state wiretapping laws, privacy considerations, Securities and Exchange Commission (SEC) requirements, and the evolving litigation landscape….
By: Baker Donelson
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RIAs Should Proceed with Caution When Using AI Tools on Calls with Clients