Consumer Duty: UK FCA publishes findings from review of digital design in customers’ online journeys

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As part of the FCA’s ongoing commitment to share more information on how firms are embedding the Consumer Duty, it has recently published the results of its multi-firm review of digital design in customers’ online journeys. The findings relate to consumer credit providers, but the FCA makes it clear that they are relevant to all regulated firms with a digital presence….
By: Hogan Lovells
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