Federal Appeals Court Hands Out Win in Website Chat Wiretap Case: What It Means for Your Business

If your company uses a third-party tool to power your website chat function or AI-assisted customer service, the 9th Circuit Court of Appeals just delivered a ruling you should know about. On July 9, the court affirmed summary judgment for the defense in a high-profile privacy case brought against Converse – and made it significantly harder for plaintiffs to weaponize California’s wiretap law (CIPA) against businesses that rely on modern digital tools. Here’s what happened, why it matters, and…
By: Fisher Phillips